What Is the Process for Indigo Airlines Group Booking Cancellation?

What Is the Process for Indigo Airlines Group Booking Cancellation?

Travel plans can change unexpectedly, especially when you're managing a group trip. If you’ve made a group booking with Indigo Airlines and need to cancel it, knowing the right process can save you time, effort, and unnecessary stress. Indigo, one of India's leading low-cost carriers, offers specific guidelines for group booking cancellations, and understanding these steps can help you navigate the process smoothly.

Understanding Indigo Airlines Group Booking

Indigo Airlines Group Booking options for travelers flying in groups of 7 or more. Group bookings come with certain advantages, such as flexible payment terms, dedicated assistance, and sometimes discounted fares. However, group bookings also have distinct terms and conditions, especially when it comes to cancellations and refunds.

Cancellation Policy for Indigo Group Bookings

Unlike individual tickets, group bookings cannot be canceled or modified directly through the airline's website or mobile app. Indigo’s group booking cancellations must be handled through their Group Booking Department or the travel agency you booked with. Here’s what you need to know:

1. Cancellation Window:
   Group bookings must be canceled at least 7 days before the scheduled departure date. Cancellations made after this window may not be eligible for a full or partial refund.

2. Non-Refundable Deposits:
   Indigo typically collects an initial deposit to confirm group bookings. This deposit is usually non-refundable unless the cancellation is initiated by the airline itself.

3. Refund Eligibility:

   • If the full payment has been made and the group cancels within the stipulated time, a partial refund might be applicable after deducting cancellation charges.

   • In some cases, airlines may offer a credit shell (voucher) instead of a cash refund.

4. Name Changes or Reductions:

   • Minor changes, such as name corrections or reducing a few members from the group, may be allowed for a fee.

   • However, large-scale changes could be treated as a cancellation and rebooking.

How to Cancel an Indigo Group Booking

If you need to cancel your Indigo group reservation, follow these steps:

1. Contact the Group Booking Desk: Reach out to Indigo’s Group Booking Department via email or phone. If you booked through a third-party travel agency, you should contact them directly.

2. Provide Booking Details: Share your PNR number, passenger list, date of travel, and reason for cancellation. This helps the airline locate your booking quickly.

3. Request for Cancellation: Submit a written cancellation request. This may involve filling out a cancellation form or sending a formal email confirmation.

4. Wait for Confirmation: After reviewing your request, Indigo’s team will confirm the cancellation status and inform you about the refund or credit shell (if applicable).

5. Follow Up: If your refund hasn’t been processed within the promised time frame (typically 7–14 business days), follow up with the customer support team or your travel partner.

Let Grouptripo Simplify Your Group Travel Experience

Managing group travel comes with its own set of challenges—from booking to cancellations and last-minute changes. At Grouptripo, we specialize in making group travel smooth and stress-free. Whether you're organizing a business trip, a family vacation, or a school excursion, our team handles group bookings with ease and expertise. And in case of changes or cancellations, we liaise directly with airlines like Indigo to save you time and trouble. Contact Grouptripo today and turn your group travel into a seamless experience!