you have an emergency or just a scheduling conflict, it’s important to know the cancellation policies of airlines you consider booking with. If you’re booked on a flight with Volaris, one of Mexico’s top budget airline, understanding this carrier’s cancellation policy can save you unintentional fees and be a good step toward an easier travel experience. This guide explains Volaris airlines cancellation policy, cancellation process, charges & refund eligibility.
Overview of Volaris Airlines
Volaris Airlines cancellation policy is a Mexican low-cost airline that provides domestic and international services. Volaris is known for its low cost fares and a-la-carte pricing model, giving travelers control over both budget and taste when it comes to their trip. But, as with most low-cost carriers, Volaris has particular rules around cancellations and refunds.
24-Hour Cancellation Policy
Volaris has a 24-hour cancellation policy which is customer friendly. If you book online via Volaris.com or via the app and cancel within 24 hours, you are eligible for a full refund, as long as your departure date is at least seven days from your purchase date. This policy gives travelers a risk-free period in which to change their minds or fix booking mistakes.
Cancellations After 24 Hours
The 24-hour timeframe is also important: If it's been longer than that since you booked, you'll have to comply with stricter cancellation rules. Volaris typically does not refund tickets canceled outside that 24-hour window. That said, you can still cancel your flight, but unless you paid for extra flexibility you won't be issued a refund.
Flight Flexibility Add-ons
And to better serve travelers who want a little flexibility, Volaris has added options like the “Vuela Seguro FlexibilityCombo.” This option allows one-time changes or cancellations to be made without paying a change fee (you may still have to pay a fare difference). Booking this add-on makes it easier for you to amend your travel plans.
A different add-on, the “Priority” package, comes with some flexibility perks as well, but it is really about quicker boarding and additional carry-on bags. Always look at the fine print for these bundles to know what’s included before you buy.
Credit Vouchers Instead of Refunds
In general where you are entitled to a cancellation but are not providing a cash refund, Volaris will provide the client with a credit voucher for the amount equivalent to his/her unused ticket. This voucher, also known as a Volaris Electronic Voucher (E-voucher), is redeemable towards future airline bookings. These vouchers typically only have a limited validity period, often a year from the date it is issued.
How to Cancel a Volaris Flight
Volaris Flight Cancellation Guide: How to cancel your Volaris flight? You can cancel either by:
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Online: Sign in to your Volaris account, visit “My Trips,” and choose the booking to be canceled.
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Mobile App: Open Volaris app for easy access / cancel..
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Call Center: You can cancel the flight with Volaris by calling its customer service, but canceling by phone may incur additional fees.
When making a cancellation, be sure you have your booking reference and identification.
Exceptions and Special Circumstances
Some events, like flight cancellations by the airline, public health emergencies and natural disasters, may entitle you to a full refund or free rescheduling. In these cases, Volaris expects to contact affected passengers directly and offer rebooking or refund.
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