Ethiopian Airlines Lusaka Office in Zambia – Contact Details, Services, and Travel Assistance

When it comes to premium African air travel, Ethiopian Airlines stands as a leader in delivering world-class services. Its expansive global network and exceptional customer service make it a top choice for both domestic and international passengers. In Zambia, the Ethiopian Airlines Lusaka Office provides essential support for travelers seeking smooth, safe, and comfortable journeys. This guide presents a comprehensive overview of Ethiopian Airlines' Lusaka office, including contact information, services, operating hours, and tips for a seamless travel experience.

📍 Location of Ethiopian Airlines Lusaka Office

The Ethiopian Airlines Lusaka office is conveniently located in the capital city’s commercial hub, offering accessible services to customers across Zambia.

Address:
Ethiopian Airlines
Cairo Road, Lusaka, Zambia
Indeco House, 8th Floor

This strategic location makes it simple for customers to make in-person inquiries, make reservations, change bookings, and handle travel-related issues with ease.

📞 Ethiopian Airlines Lusaka Office Contact Details

Telephone Numbers:
+260 211 251 944
+260 211 251 945
+260 211 251 946

Mobile Contact (WhatsApp):
+260 96 6655200

Email:
ETZambia@ethiopianairlines.com

Operating Hours:
Monday to Friday: 08:00 AM – 05:00 PM
Saturday: 08:00 AM – 12:30 PM
Sunday & Public Holidays: Closed

🛫 Services Offered at Ethiopian Airlines Lusaka Office

At the Lusaka office of Ethiopian Airlines, passengers can access a wide range of customer support and booking services. This includes:

1. Flight Reservations and Ticketing

We offer comprehensive support for both domestic and international bookings. Whether traveling for business or leisure, our professional team ensures that you receive the best available fares, flexible travel options, and assistance with all flight schedules.

2. Baggage Services and Allowances

Get clear guidance on Ethiopian Airlines' baggage policy, including allowances for:

• Checked baggage

• Hand luggage

• Oversized and special items

• Lost and found baggage assistance

Our Lusaka office will also assist with excess baggage purchases and provide information on transit baggage policies.

3. Check-in and Boarding Assistance

Need help with early check-in, boarding passes, or travel documentation? Our Lusaka team offers expert advice to help you prepare ahead and avoid delays at the airport.

4. Visa and Travel Document Guidance

We help you understand visa requirements, transit permits, and documentation for countries served by Ethiopian Airlines. Our experts offer country-specific guidance, especially for travelers headed to or connecting via Addis Ababa and beyond.

5. Loyalty Program Support – ShebaMiles

Enrolling in the ShebaMiles loyalty program can bring great benefits. We assist with:

• Registration and account setup

• Accumulating and redeeming miles

• Tier upgrades and promotions

• Managing your ShebaMiles profile

🌍 Destinations Served by Ethiopian Airlines from Lusaka

Ethiopian Airlines offers a vast network from Lusaka, connecting Zambia to major cities worldwide. Popular direct and connecting routes include:

• Lusaka to Addis Ababa (Direct)

• Lusaka to Dubai, UAE

• Lusaka to Beijing, China

• Lusaka to Washington D.C., USA

• Lusaka to Johannesburg, South Africa

• Lusaka to London, United Kingdom

• Lusaka to Mumbai, India

Thanks to Ethiopian Airlines' hub in Addis Ababa Bole International Airport, travelers from Zambia can access over 120 international destinations across five continents.

✈️ Why Choose Ethiopian Airlines from Lusaka?

1. Reliable African Connectivity

As Africa’s largest and most awarded airline, Ethiopian Airlines guarantees seamless connections across East, West, North, and Southern Africa, making it ideal for both corporate and leisure travel.

2. Competitive Fares

From Lusaka, we offer affordable pricing structures, especially for early bookings and promotional offers. Ethiopian Airlines is known for giving value without compromising on comfort.

3. Modern Fleet and In-Flight Experience

Ethiopian Airlines operates a young and modern fleet, including the Boeing 787 Dreamliner and Airbus A350. Passengers can enjoy:

• Spacious seats

• In-flight entertainment

• Delicious meal options (including Halal and vegetarian meals)

• Wi-Fi on selected aircraft

4. Safety and Health Protocols

We uphold strict safety standards and follow global health protocols, ensuring passengers have peace of mind throughout their journey. Ethiopian Airlines is recognized by SKYTRAX for its COVID-19 safety practices.

📧 How to Book Your Ethiopian Airlines Flight in Lusaka

Booking a ticket with Ethiopian Airlines from Lusaka is simple and secure. Use any of the following methods:

• Visit the Lusaka city office in person

• Call our customer service hotline

• Email us your itinerary request or inquiry

For travel agents, corporate clients, and bulk bookings, our Lusaka office provides tailored services and special corporate rates.

🧳 Travel Tips for Ethiopian Airlines Passengers in Lusaka

• Arrive Early: Arrive at Kenneth Kaunda International Airport at least 3 hours before departure for international flights.

• Verify Visa Rules: Check visa requirements for your destination ahead of travel.

• Pack Smart: Understand baggage weight limits and pack accordingly.

• Use Online Check-in: Save time by using Ethiopian Airlines’ online check-in platform.

📌 Ethiopian Airlines Cargo Services in Zambia

In addition to passenger services, Ethiopian Airlines Lusaka office also handles cargo and freight operations. Services include:

• Import and Export Logistics

• Perishable Goods Transportation

• Valuable and Heavy Cargo Handling

• Courier Express Shipments

For cargo inquiries, contact our freight team at the Lusaka office, who can assist with documentation, customs procedures, and tracking.

🛎 Additional Services Provided

• Group Bookings and Incentives

• Corporate Travel Management

• Unaccompanied Minor Handling

• Medical Travel Arrangements

• Special Assistance for Disabled or Elderly Passengers

📍 How to Reach Ethiopian Airlines Lusaka Office

Public Transport: Easily accessible via Lusaka’s public minibus routes. Ask for stops near Cairo Road / Indeco House.

Private Car: Parking is available nearby for clients visiting the office.

Ride Services: Taxis and local ride-hailing apps like Ulendo offer drop-off services to the building.

📣 Final Thoughts – Your Gateway to the World from Lusaka

Whether you're planning a short African getaway, a business trip to Asia, or a family vacation to Europe, the Ethiopian Airlines Lusaka office in Zambia is your trusted travel partner. With top-tier services, a friendly local team, and access to a global network, your journey begins smoothly right from the heart of Lusaka.